We’ve all been there , you press the power button and nothing happens. No screen light, no   vibration, no logo.
Before assuming your phone has given up, there are a few simple things you can try at home.

At Tech & Games, Hartlepool, we’ve helped hundreds of customers fix “dead” phones that turned out to be small issues. So, here’s a friendly guide you can follow before dropping by our shop.

Step 1: Double-Check Your Charger and Cable

Sometimes the problem isn’t your phone , it’s your charger.

• Try a different cable and plug.
  
• Plug it into a different socket or laptop USB port.
  
• Leave it charging for at least 15–20 minutes before trying again.

Pro tip: If the charging port feels loose or the cable wiggles around, that could mean the port is damaged  something we can fix quickly in-store.

 Step 2: Try a Forced Restart

If the screen is black but the phone was recently working, it might just be frozen.
Here’s what to do:

• iPhone: Press and hold Power + Volume Down for about 10 seconds.
  
• Android: Hold Power + Volume Down until you see the logo appear.
  

If your phone vibrates or restarts, you’ve fixed it

Step 3: Take a Look Inside the Charging Port

You’d be surprised how much dust and lint can get trapped inside that tiny port.
Use a soft brush or wooden toothpick to gently remove debris.

Avoid metal pins or safety clips — they can short the port instantly.

If you spot corrosion or the port feels loose, bring it in. We can replace or clean it professionally in minutes.

Step 4: Has Your Phone Been Near Water Recently?

Even a small splash or bit of steam can cause internal damage.
If your phone got wet:

• Don’t try to turn it on.
  
• Gently dry it off and keep it switched off.
  
• Bring it to us within a couple of hours  we use ultrasonic cleaning tools that stop corrosion before it spreads.
  

The faster you act, the better your chances of saving the phone (and your data).

Step 5: Could It Be a Software Glitch?

Sometimes the issue isn’t hardware at all. The phone just gets stuck in a “boot loop.”
Try connecting it to a computer and see if it’s detected.

• For iPhones, open iTunes → try recovery mode.
  
• For Android, try using recovery tools or safe mode.
  

If that doesn’t work, we can reflash your phone’s system and safely recover your data.

Step 6: Still No Sign of Life? It Might Be the Battery or Board

When there’s absolutely no vibration, light, or warmth, the issue might be inside  like a shorted battery or faulty motherboard.

The good news? These are common repairs.

At Tech & Games Hartlepool, we offer free inspections to check exactly what’s gone wrong before you spend a penny.

When to Visit Tech & Games Hartlepool

If your phone still won’t turn on after trying these steps, don’t stress.

 Pop into our Hartlepool repair centre, and we’ll take care of it.

We handle all major brands — Apple, Samsung, OnePlus, Oppo, Xiaomi, and more  with same-day service for most issues.

Visit us: Tech & Games – Mobile, Laptop & Console Repairs
119 York Rd, Hartlepool, UK, TS26 9DL

Call us: +44 1429 233870

FAQs 

Q1. Why is my phone not turning on even after charging?

If your phone doesn’t power on even after charging, it’s usually caused by a faulty battery, damaged charging port, or internal power circuit issue. Try using a different cable and wall charger first.
If there’s still no response, visit Tech & Games Hartlepool — we’ll check your battery and charging port with diagnostic tools in minutes.

Q2. How much does it cost to fix a phone that won’t turn on in Hartlepool?

The cost to fix a phone that won’t turn on typically ranges between £35 and £65 at Tech & Games Hartlepool, depending on the issue.
Battery or charging port replacements are usually on the lower end, while logic board repairs may cost slightly more.
We offer a free inspection before repair so you know exactly what you’re paying for.

Q3. Can a water-damaged phone that won’t turn on be repaired?

Yes, a water-damaged phone can often be repaired, but speed is critical. Corrosion can start forming inside your phone within a few hours.
Turn it off immediately and bring it to Tech & Games Hartlepool the same day. Our ultrasonic cleaning process can remove corrosion and revive your device before permanent damage sets in.

Q4. Can I recover my data if my phone doesn’t turn on?

Yes — even if your phone won’t power on, data recovery is often possible.
At Tech & Games Hartlepool, we use advanced tools to extract data directly from your phone’s storage chip, even when it can’t boot normally.
So don’t worry — your photos, contacts, and files can usually be recovered safely.