Who we are
Business Name : Tech And Games
Business Address: 119 York Rd, Hartlepool, TS26 9DL, United Kingdom
Contact Information: info@techandgames.co.uk • customerservice@techandgames.co.uk • +44 1429 233870
1) Overview of This Notice
This Privacy Notice outlines how Tech & Games gathers, utilizes, shares and safeguards your personal information when you visit our website (https://techandgames.co.uk/) or engage with us through in-store visits, phone calls, emails, social media, or online forms (such as Get a Quote or Contact Us). It also details your rights as per the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We serve as the data controller for the personal information we manage. If we process data on behalf of another entity (e.g., a warranty partner), we will clarify this at the point of data collection.
2) Information We Collect
The types of personal data we gather and process may vary based on your interactions with us:
– Identity & Contact Information: Name, email address, phone number, billing/delivery addresses.
– Device & Repair Details: Device brand/model, serial/IMEI numbers, warranty status, fault descriptions, repair history, device condition photos and temporary access codes (only for diagnostic purposes).
– Trading/Part-Exchange Data: Proof of identity/age/address for legal compliance related to anti-theft checks; documents verifying device ownership; transaction details and quotes.
– Website & Technical Information: IP address, browser type, pages accessed, referring/exit pages, device identifiers, cookie IDs.
– Marketing & Communication Preferences: Your preferences for marketing communications and any correspondence with us (emails, messages, notes from calls).
– Job Applicant Information: CVs, cover letters, interview notes, right-to-work documentation (if you apply for a job with us).
We do not actively collect special category data through our website. If such data is accidentally provided (e.g., in a message), we will delete or minimize it.
3) Methods of Data Collection
We obtain your data in several ways:
– Directly from you when you request a quote, schedule a repair, trade in a device, purchase/sell in-store, reach out via phone/email, or sign up for updates.
– Automatically through cookies and similar technologies while you navigate our website.
– From external sources such as analytics services, delivery partners, payment processors, fraud prevention services and (where permitted) public databases and social media platforms.
4) Purpose and Legal Basis for Data Use
We use your data for the following purposes and under these legal bases:
– To provide quotes, book repairs, handle trade-ins, purchases and warranties: Contract (Art. 6(1)(b)) and legitimate interests in running our business.
– For customer support and communication: Contract / Legitimate interests.
– To perform identity checks for trade-ins and comply with anti-theft regulations: Legal obligation.
– To process payments and issue invoices/receipts: Contract / Legal obligation.
– For website operation and security: Legitimate interests (to maintain service reliability).
– For analytics and performance evaluation: Consent (via cookie banner).
– For marketing via email/SMS where applicable: Consent; you can withdraw consent at any time.
– To respond to legal inquiries and enforce our terms: Legal obligation / Legitimate interests.
Note on Device Access: If we request a temporary passcode to diagnose an issue, this is solely for verification purposes. You can remove the passcode after service completion; we recommend backing up and deleting personal data before handing over the device.
5) Cookies and Tracking Technologies
Our website employs cookies and similar technologies to facilitate site operations, remember user preferences and (with your consent) analyze performance to enhance user experience.
Types of cookies used:
– Essential Cookies: Necessary for core site functions and security.
– Functional Cookies: Store preferences to improve features.
– Analytics Cookies: Help us analyze website traffic (e.g., Google Analytics).
– Advertising/Retargeting Cookies: Used only if activated and consented to (e.g., Meta Pixel, Google Ads).
You can manage cookies via our banner and your browser settings. For further details, please refer to our Cookie Notice (available in the footer), which lists the cookies in use along with their durations.
6) Data Sharing Practices
We share your personal information only when necessary and ensure proper safeguards are in place:
– Service providers/processors: including website hosting, IT support, email/SMS platforms, analytics services, payment processing, fraud prevention services and delivery partners.