iPhone Face ID Stopped Working After Drop?

If your iPhone fell and now Face ID isn’t working, you’re not alone.

Many users search:

• “Face ID not working after dropping phone”
• “iPhone Face ID unavailable fix”
• “TrueDepth camera not working”

At Tech & Games Hartlepool, we fix Face ID issues caused by drops almost every day.

Important:
Face ID problems after a drop are usually hardware-related, not software and they require precise repair.

Why Face ID Stops Working After a Drop

Face ID relies on the TrueDepth camera system, which includes multiple sensitive components:

• Infrared camera
• Dot projector
• Flood illuminator

Even a small drop can:

• Misalign these components
• Damage internal connectors
• Affect sensor communication

This causes Face ID to stop working instantly.

Step 1: Check for Face ID Error Messages

Common messages include:

• “Face ID not available”
• “Move iPhone lower/higher”
• “Face ID has been disabled”

If you see these after a drop, it usually indicates hardware damage, not a settings issue.

Step 2: Internal Flex Cable or Connector Damage

Inside the iPhone, Face ID components are connected via delicate flex cables.

A drop can:

• Loosen connectors
• Tear flex cables
• Interrupt signal flow

This is one of the most common causes and often repairable.

Step 3: Dot Projector or Infrared Sensor Failure

The dot projector is the most sensitive Face ID component.

If damaged:

• Face ID completely stops working
• Cannot be reset in settings
• Shows “unavailable” permanently

Many repair shops say Face ID cannot be fixed but specialised repair is possible in many cases.

Step 4: Screen Replacement Affecting Face ID

If your screen was replaced after the drop:

• Low-quality screens
• Improper installation
• Damaged Face ID modules during repair

Can also cause Face ID failure.

We carefully check whether the issue is:
✔ Original drop damage
✔ Or post-repair issue

When Should You Visit Tech & Games Hartlepool?

If your iPhone:

✔ Face ID stopped after dropping
✔ Shows “Face ID unavailable”
✔ Won’t scan your face
✔ Had recent screen replacement
✔ Works fine otherwise but no Face ID

Then it needs professional diagnostics.

What We Offer

At Tech & Games Hartlepool, we provide:

✅ Free Face ID diagnosis
✅ TrueDepth system testing
✅ Micro-level Face ID repairs
✅ Safe component-level fixes
✅ Same-day service (in many cases)
✅ No unnecessary replacements

📍 Visit us: 119 York Rd, Hartlepool, TS26 9DL
📞 Call: +44 1429 233870

FAQs: iPhone Face ID Not Working

Q1. Why did my Face ID stop working after I dropped my iPhone?
A drop can damage the TrueDepth camera system, including sensors and connectors responsible for Face ID.

Q2. Can Face ID be repaired or does it need replacement?
In many cases, Face ID can be repaired using specialised tools without replacing the entire phone.

Q3. Is Face ID a software issue?
No. If it stopped after a drop, it’s almost always a hardware issue.

Q4. How long does Face ID repair take?
Most Face ID diagnostics and repairs can be completed within the same day.

Q5. How much does Face ID repair cost in Hartlepool?
Face ID repair typically costs £45–£120, depending on the issue. Diagnosis is free.