Why Your iPhone Isn’t Charging Even with a New Cable – Explained by Experts

So, you bought a new cable, plugged in your iPhone, and… nothing. Frustrating, right?
Before assuming your iPhone is broken beyond repair, it’s worth checking a few common issues that stop iPhones from charging.

At Tech & Games Hartlepool, we see this all the time — and most of the time, it’s fixable without replacing the whole phone.

Step 1: Check the Cable and Power Source

Even brand-new cables can be faulty, and not all chargers provide enough power.

Try this:

• Use another certified cable and wall charger.
  
• Plug into a different socket or USB port.
  
• Avoid low-power USB hubs for charging.
  

 Pro Tip: If your cable wiggles in the port or only charges at certain angles, it could be the charging port, not the cable.

 Step 2: Inspect and Clean the Charging Port

Lint, dust, or debris can easily block the tiny lightning port.

Quick check:

• Look inside the port with a flashlight.
  
• Gently remove lint using a soft brush or toothpick (avoid metal).
  

If you spot corrosion or damage, bring it to Tech & Games Hartlepool — we can professionally clean or repair your port in minutes.

Step 3: Restart or Force Restart Your iPhone

Sometimes, software glitches prevent charging.

Force restart:

• iPhone 8 or later: Press and quickly release Volume Up → Volume Down → Hold Power button until Apple logo appears.
  
• iPhone 7: Hold Volume Down + Power button until Apple logo appears.
  
• iPhone 6s & earlier: Hold Home + Power button until Apple logo appears.
  

After restart, plug in again and see if it charges.

Step 4: Update iOS

Outdated software can interfere with battery and charging routines.

How to check:

• Go to Settings → General → Software Update
  
• Install the latest iOS version if available.
  

A quick update can fix charging bugs and prevent battery drain issues.

Step 5: Battery Health or Hardware Issues

When to Visit Tech & Games Hartlepool

If your iPhone still refuses to charge after trying these steps:
Visit our Hartlepool repair centre for a free check-up.

We repair iPhone charging ports, batteries, and logic board issues — often same day.

Address: 119 York Rd, Hartlepool, UK, TS26 9DL
Call: +44 1429 233870

FAQs – iPhone Not Charging

Q1. Why isn’t my iPhone charging even with a new cable?
This usually happens due to dust in the charging port, faulty cable, outdated iOS, or battery/logic board issues. A technician can quickly identify the cause.

Q2. Can I clean the iPhone charging port myself?
Yes, gently with a soft brush or toothpick. Avoid metal objects to prevent short circuits. For thorough cleaning, bring it to us for a professional service.

Q3. How much does iPhone charging port repair cost in Hartlepool?
Most repairs range from £35–£65, depending on whether it’s a port, battery, or minor logic board repair. Diagnostics are free.

Q4. Does Tech & Games repair all iPhone models?
Yes! We handle iPhone 6 through the latest models, with fast same-day service in most cases.

Q5. Can my data be saved during iPhone charging port repair?
Absolutely. We repair hardware safely without affecting your data.